Solution
Contactless Guest
Experience
From the door queue to the DuitNow QR on the receipt, Eats365 lets guests reserve, order, and pay from their own phone — no app needed. Every touchpoint syncs straight to your POS, so your team spends less time keying orders and more time on the floor.
Contactless Guest Experience Products
Why Restaurants Choose Eats365 for Contactless Experience
Newer, Faster Ordering Touchpoints
Give guests more ways to order — Scan-to-Order (BYOD) at the table, a Self-Service Kiosk for the lunch rush, or your own Branded Online Store for orders from home or the office. Every channel lands in the same Eats365 POS, so nothing gets missed during peak hours.
Let Your Guests Boost Table Turnover
When guests queue, order, and pay for themselves, tables clear faster and your staff aren't stuck running between the counter and the kitchen. That frees them up for the work that actually grows your sales.
Accurate Orders, Fewer Errors
No one knows an order better than the guest placing it. With menus guests can read and confirm in their own language — English, Bahasa Malaysia, or Chinese — there's far less lost in translation between table and kitchen.
Specialised Staff, Lower Costs
Struggling to keep front-of-house staff? Let guests handle their own ordering while Eats365 routes every order where it needs to go. You can run leaner, and the team you keep can focus on high-value, guest-facing work instead of repetitive order-taking.
Full Eats365 Contactless Guest Experience Solution
Restaurant Management
Manage all incoming reservations, orders, tables, payments and queuing directly from your POS with minimal customer contact required.
Contactless Ordering
Let your customers scan your restaurant’s unique QR code to access your menu on their mobile device. After ordering on their mobile phones, each item will automatically be fired to the kitchen instantly with no staff involved in the ordering process.
Great for fast food restaurants; your customers can quickly enter in their order and have it fired right to the kitchen, minimizing contact with staff.
Let your customers browse through a rich, picture-filled and detailed iPad menu. Once they confirm their order, it will be sent right to the kitchen so your customers and staff can stay safe.
Create your own, branded e-commerce website. List your restaurant brand online so that customers can easily find your business and place orders on their smart device remotely.
Your customers can order remotely from popular third-party websites and all your online orders will still sync neatly with your Eats365 POS.
Contactless Payment
Never turn a paying guest away over payment method. Eats365 works with the ways Malaysians actually pay — DuitNow QR, Touch 'n Go eWallet, GrabPay, Boost, and cards — so guests can settle the bill by scanning a QR on their receipt or screen, straight from any bank app or e-wallet. No card handover, no queue at the counter.
Contactless Queuing
Let customers get a ticket and scan a QR code on their ticket to know their status in line. It’s super convenient for customers and reduces the size of lines outside your restaurant.
With clear visual cues, your customers don’t need to crowd around your restaurant when waiting to be seated.
Integrate easily with third-party queue management software so your customers can queue remotely.
FAQs about Eats365 Contactless Dining Service Solution
1. What is a contactless guest experience in a restaurant?
A contactless guest experience is a digital-first service model where customers interact with a restaurant via their own smartphones or self-service kiosks. This covers the entire journey—from remote queuing and reservations to digital ordering and mobile payments—effectively minimizing physical contact with staff and shared surfaces.
2. How does Scan-to-Order (BYOD) work for customers?
Scan-to-Order, or 'Bring Your Own Device' (BYOD), allows guests to scan a unique QR code at their table to access a digital menu and place orders directly from their smartphones. These orders sync automatically with the Eats365 POS and kitchen display systems, eliminating the need for a server to manually take or input orders.
3. Can guests pay without handing over a card?
Yes. Guests scan a QR code on their receipt or screen and pay through their own bank app or e-wallet — DuitNow QR, Touch 'n Go, GrabPay, Boost, or MAE. DuitNow QR is Malaysia's national QR standard, so almost any banking app can scan and pay.
4. Do guests need to download an app to use your contactless features?
No, guests do not need to download a specific app. Most contactless features, including QR code ordering (Scan-to-Order) and digital payments, run directly through the mobile web browser on the guest's smartphone to ensure a frictionless experience.
5. What options are available for contactless off-premise dining?
For off-premise dining, restaurants can utilize an Online Branded Store or the Eats365 Marketplace. These tools allow customers to browse menus, order, and pay from their home or office, ensuring a fully contactless experience for delivery or self-pickup orders.
Your Eats365 Growth Guide
7 Benefits of QR Code Ordering Systems for Malaysian Restaurants
01 Jul 2026
QR code ordering is now standard in Malaysia's F&B scene, but the real difference is how the system behaves under pressure. This article covers 7 benefits for restaurant operators, including two often-overlooked issues that can hurt service fast: OTP-gated ordering flows and POS updates that disrupt operations during peak hours.
How Restaurants Get Paid Faster: Pay by Link Unlocked
29 Dec 2025
Pay by link replaces slow, paper-heavy invoicing with a simple, secure payment URL, providing Malaysian restaurants a faster, more predictable way to get paid.
Paper Menu, QR Ordering vs NFC: Which is the Best Application for Restaurants in Malaysia
27 Nov 2025
Did you know paper menus can quietly increase your restaurant's food costs by 5–7%? In Malaysia's competitive F&B scene, optimizing operations matters. This article explains why traditional menus become financial drains and looks at whether QR Ordering (scan-to-order) or NFC is the better digital solution to improve your profits and efficiency.
