Solution
Contactless Guest
Experience
Digitalize customer touchpoints in your restaurant for a safer and quicker guest experience. From reservations, to orders, payments and even queuing, customers can access your restaurant from anywhere through their smart devices!
Contactless Guest Experience Products
Benefits
Newer, Safer Interaction Points
Reduce contact between your customers and staff by offering new ordering touchpoints. For those customers who prefer to order from the comfort of their homes or workplaces, offer your food through your Online Branded Store or by listing on the Eats365 Marketplace. When customers do visit your store, you can let them utilize Self-Service Kiosks or QR Ordering (scan-to-order) options to reduce physical contact.
Let Your Customers Boost Table Turnover!
Queuing, ordering and paying can be handled directly by the customer in record time! This frees up your staff so they can focus on tasks that improve efficiency, which can lead to a boost in sales and turnover.
Accurate Orders Means Fewer Errors
No one knows your customers better than themselves. Let them have control of their restaurant experience digitally, so that there are fewer human errors in the ordering process.
Specialized Staff, Less Cost
If you’re finding it difficult to keep staff long-term, it might help to hire fewer staff that can specialize on meaningful and rewarding tasks. With your guests able to place orders themselves, and with your Eats365 solution automatically sending incoming orders exactly where they need to go, your staff can bypass repetitive tasks and focus on useful, high-skill work while your Eats365 system and customers handle the rest.
The Full Contactless Guest Experience Solution
Restaurant Management
Manage all incoming reservations, orders, tables, payments and queuing directly from your POS with minimal customer contact required.
Contactless Ordering
Let your customers scan your restaurant’s unique QR code to access your menu on their mobile device. After ordering on their mobile phones, each item will automatically be fired to the kitchen instantly with no staff involved in the ordering process.
Great for fast food restaurants; your customers can quickly enter in their order and have it fired right to the kitchen, minimizing contact with staff.
Let your customers browse through a rich, picture-filled and detailed iPad menu. Once they confirm their order, it will be sent right to the kitchen so your customers and staff can stay safe.
Create your own, branded e-commerce website. List your restaurant brand online so that customers can easily find your business and place orders on their smart device remotely.
Your customers can order remotely from popular third-party websites and all your online orders will still sync neatly with your Eats365 POS.
Contactless Payment
Never turn away a paying customer just because you don’t accept their preferred form of payment - including contactless payments! Integrate with popular payment partners so you’re always ready for business!
Contactless Queuing
Let customers get a ticket and scan a QR code on their ticket to know their status in line. It’s super convenient for customers and reduces the size of lines outside your restaurant.
With clear visual cues, your customers don’t need to crowd around your restaurant when waiting to be seated.
Integrate easily with third-party queue management software so your customers can queue remotely.
FAQs about Eats365 Contactless Dining Service Solution
1. What is a contactless guest experience in a restaurant?
A contactless guest experience is a digital-first service model where customers interact with a restaurant via their own smartphones or self-service kiosks. This covers the entire journey—from remote queuing and reservations to digital ordering and mobile payments—effectively minimizing physical contact with staff and shared surfaces.
2. How does Scan-to-Order (BYOD) work for customers?
Scan-to-Order, or 'Bring Your Own Device' (BYOD), allows guests to scan a unique QR code at their table to access a digital menu and place orders directly from their smartphones. These orders sync automatically with the Eats365 POS and kitchen display systems, eliminating the need for a server to manually take or input orders.
3. Can guests pay for their meals without a physical credit card reader?
Yes. Guests can settle their bills by scanning a QR code on their printed receipt, or the digital screen. This directs them to a secure payment portal where they can use digital wallets like Apple Pay, Google Pay, or integrated solutions like Alipay and WeChat Pay without handing over a card.
4. Do guests need to download an app to use your contactless features?
No, guests do not need to download a specific app. Most contactless features, including QR code ordering (Scan-to-Order) and digital payments, run directly through the mobile web browser on the guest's smartphone to ensure a frictionless experience.
5. What options are available for contactless off-premise dining?
For off-premise dining, restaurants can utilize an Online Branded Store or the Eats365 Marketplace. These tools allow customers to browse menus, order, and pay from their home or office, ensuring a fully contactless experience for delivery or self-pickup orders.
