Solution
Guest Retention
Winning a new guest costs far more than keeping one you already have. Eats365 helps you turn first visits into regular ones — flexible loyalty programs, a built-in CRM, and, here in Malaysia, a WhatsApp-based rewards experience through our partner Pixalink that meets your guests where they already are.
Guest Retention Products
Why Restaurants Choose Eats365 for Guest Retention
Customizable Loyalty Programs that Fit Your Business
From points-based to tiered and prepaid credit, Eats365 lets you build the loyalty model your guests respond to best. Pair it with CRM integration partners to take your remarketing further.
Learn What Your Customers Love
The more you know about your guests, the better you can tailor service. A complete customer database is the foundation for every marketing and remarketing campaign — turn dining data into insights that lift satisfaction and retention.
Reach Guests Where They Already Are — on WhatsApp
In Malaysia, WhatsApp is where your guests already chat. Through our partner Pixalink, guests join your loyalty program in about 30 seconds at the POS — just a phone number, no app to download — and get an automated WhatsApp welcome, point updates, and reminders when their rewards are about to expire. It's loyalty that reaches people on the channel they actually check.
Full Eats365 Guest Retention Solution
CRM Center
Access and manage all your sales and customer related data, points and loyalty programs from your POS and Merchant Portal so that you can provide the best experience possible for your customers.
Exceptional Customer Service
Pixalink connects directly to your Eats365 POS, so points are awarded automatically at checkout and staff can see a guest's points, rewards, and tier right on the POS screen. Guests manage everything through an app-less WhatsApp Mini Program, and you can run targeted WhatsApp campaigns and automated retention reminders from Pixalink's backend — a loyalty engine built for how Malaysians actually engage.
Know when your VIPs make a reservation so you can offer great customer service even before your customers arrive at your restaurant.
Guest Retention FAQs
1. What is restaurant guest retention and why is it important?
Guest retention is the process of turning first-time diners into repeat customers through consistent service and engagement. It is a critical metric for restaurants because acquiring a new customer is significantly more expensive than retaining an existing one, and loyal guests typically generate higher long-term revenue.
2. How does a POS system help increase guest retention?
A POS system increases retention by capturing customer data, such as order history and preferences, which allows restaurants to personalize service. Eats365's integrated CRM enables staff to identify members at the point of sale, apply relevant rewards instantly, and provide a tailored experience that encourages return visits.
3. Can I manage multiple membership tiers with Eats365 CRM?
Yes, you can create and manage various membership plans within the Eats365 CRM module. This allows you to categorize customers into different levels based on their spending or visit frequency, offering tiered rewards and exclusive benefits that incentivize progression and long-term loyalty.
4. How do customers earn and redeem loyalty points?
Customers earn points based on their spend, which are automatically tracked through the POS or Merchant Portal. These points can be redeemed for rewards, discounts, or specific menu items during checkout. Eats365 also supports 'top-up' credits, allowing guests to prepay into their accounts for a faster, frictionless payment experience.
5. Is it possible to automate loyalty marketing to retain customers?
Eats365 supports automation through its core CRM settings and external integrations. By tracking member behavior, the system allows you to identify frequent visitors or those who haven't visited in a while, enabling you to send targeted incentives or personalized offers to bring them back to your restaurant.
Your Eats365 Growth Guide
5 Secrets How Pixalink Automates Customer Interactions in Your Restaurant
25 Jul 2025
Struggling with getting customers remember your brand and calling them back to visit your restaurant? Discover how Pixalink Loyalty Program automates the interaction with your customers, boost retention and increase solid revenue!
Which Loyalty Software Actually Works for MY Restaurants in 2026?
26 Feb 2026
Feeling the pressure of choosing loyalty software that actually performs for your Malaysian restaurant? With peak seasons and unpredictable internet, many basic apps buckle when demand spikes. Discover how to pick a solution that survives peak loads and keeps customer experiences smooth in 2026 and beyond.
Top Restaurant Loyalty Software in Malaysia (2026) | Eber, SevenRooms & More Compared
14 Jul 2026
Checkout bottlenecks, messy loyalty data, and staff stuck doing manual work every night slow your restaurant down. The right loyalty system keeps operations smooth and scalable!
