Solution
Guest Retention
Build a guest retention program that focuses on exceptional service and great convenience so that new and returning customers feel valued while being treated like family!
Guest Retention Products
Benefits
Customizable Loyalty Programs that Fit Your Business
Eats365 offers flexible loyalty programs, from points-based to tiered and prepaid options, allowing you to build the loyalty system your customers respond to best. Through our powerful CRM integration partners, you can also create a more customized CRM solution that takes your remarketing efforts to the next level.
Learn What Your Customers Love
The more you know about your customers, the more you can tailor your service to their needs. Having a complete customer database is also the foundation for successful marketing and remarketing campaigns. Improve guest satisfaction and retention rates with data-driven insights.
Add Value to Every Visit
You want to ensure that your restaurant has something the competition doesn’t. With loyalty programs, your customers are able to get extra benefits for their patronage, which gives them the feeling of value – a key factor in how often they return.
The Full Guest Retention Solution
CRM Center
Access and manage all your sales and customer related data, points and loyalty programs from your POS and Merchant Portal so that you can provide the best experience possible for your customers.
Exceptional Customer Service
Choose from a selection of unique third-party loyalty offerings that work with your business model and take your customer service to the next level.
Know when your VIPs make a reservation so you can offer great customer service even before your customers arrive at your restaurant.
Guest Retention FAQs
1. What is restaurant guest retention and why is it important?
Guest retention is the process of turning first-time diners into repeat customers through consistent service and engagement. It is a critical metric for restaurants because acquiring a new customer is significantly more expensive than retaining an existing one, and loyal guests typically generate higher long-term revenue.
2. How does a POS system help increase guest retention?
A POS system increases retention by capturing customer data, such as order history and preferences, which allows restaurants to personalize service. Eats365's integrated CRM enables staff to identify members at the point of sale, apply relevant rewards instantly, and provide a tailored experience that encourages return visits.
3. Can I manage multiple membership tiers with Eats365 CRM?
Yes, you can create and manage various membership plans within the Eats365 CRM module. This allows you to categorize customers into different levels based on their spending or visit frequency, offering tiered rewards and exclusive benefits that incentivize progression and long-term loyalty.
4. How do customers earn and redeem loyalty points?
Customers earn points based on their spend, which are automatically tracked through the POS or Merchant Portal. These points can be redeemed for rewards, discounts, or specific menu items during checkout. Eats365 also supports 'top-up' credits, allowing guests to prepay into their accounts for a faster, frictionless payment experience.
5. Is it possible to automate loyalty marketing to retain customers?
Eats365 supports automation through its core CRM settings and external integrations. By tracking member behavior, the system allows you to identify frequent visitors or those who haven't visited in a while, enabling you to send targeted incentives or personalized offers to bring them back to your restaurant.
