Solution
Back of House
Guests never see your kitchen, but they taste it. Eats365 keeps orders flowing to the right station and food coming out fast — even when you're short-staffed.
Back of House Products
How Eats365 Helps Malaysian Kitchens Run Faster with Fewer Staff
Accurate Communication Between Front & Back of House
Orders fire straight to the right kitchen station and get marked ready — no chits lost between front and back, fewer errors, better turnover.
Clear Order Management for Kitchen Staff
Sort incoming orders by wait time, category, table, or sequence. Itemised breakdowns and table timers keep the kitchen fast and accurate through the rush.
Opt to Go Paperless in the Kitchen
Skip the paper tickets. Your kitchen views color-coded timers, coursing, and special requests all on the Kitchen Display System — organised in one place, and greener too.
Organize Your Printing to Perfection
Prefer to print? Eats365 works with thermal, dot-matrix, and label printers, and lets your kitchen control ticket format, routing to each station, colors, and margins — down to the last detail.
Full Eats365 Back of House Solution
Order Packing Done Right
Once the kitchen's done, expediters and packers get a clear item-by-item view to check every order is complete — plus data on items per order and when each went out.
Organize Your Kitchen Operations
All orders land in one place, so the kitchen serves faster with fewer errors and no messy tickets. Prep-time data shows you the bottlenecks and which items are too slow to keep.
Connect Eats365 to Supy and your sales flow straight into inventory — stock depletes in real time, so you never run out mid-service or pull a dish off the menu unexpectedly. Supy handles inventory, procurement, recipes, and cost tracking across every outlet — built for multi-location operators.
Want to automate further? Eats365 integrates with kitchen robotics to modernise your operations.
FAQs about Eats365 Back of House Solution
1. What is a Kitchen Display System (KDS) and how does it work?
A Kitchen Display System is a digital order management screen that replaces traditional paper tickets. It syncs directly with the Eats365 POS to display incoming orders in real-time, allowing kitchen staff to track prep times, organize tickets by station, and mark orders as ready for speedier service.
2. How does Eats365 Back of House technology improve kitchen efficiency?
BOH technology streamlines workflows by automating the routing of orders to specific kitchen stations and providing itemized breakdowns. By digitalizing the flow from front-of-house to the kitchen, it reduces manual communication errors and uses timer alerts to ensure meals are prepared within target times.
3. What is the difference between an Expedite Display and a KDS?
A Kitchen Display System (KDS) is used by kitchen staff to manage the preparation of individual items, while an Expedite Display is used by packers or expediters to coordinate and finalize full orders. Together, they ensure that multiple components of a meal are synchronized and ready for the customer at the same time.
4. Can orders from self-service kiosks be sent directly to the kitchen?
Yes, orders placed via the Eats365 Self-Order Kiosk, PhotoMenu, or mPOS are fired straight to the Kitchen Display System in real-time. This eliminates the need for waitstaff to manually enter tickets, significantly reducing the bottleneck between order placement and production.
5. How can I track how long customers are waiting for their food?
The Eats365 KDS includes a timer alert feature and clear wait-time indicators for every table. This allows kitchen managers to monitor exactly how long an order has been in the system, helping staff prioritize tasks to ensure customers are never kept waiting longer than necessary.
Your Eats365 Growth Guide
How to Solve Malaysia's F&B Manpower Shortage
18 Aug 2025
Short of manpower? Malaysia's F&B industry is grappling with a severe staffing crisis. This article explores the root causes – from job insecurity to Gen Z's expectations – and offers practical solutions, including POS automation, to combat manpower shortages and thrive.
How to Organize a Commercial Kitchen in 2026 - A Growth Guide for Restaurant Owners
24 Dec 2024
How Eats365 + Supy Integration Eliminates Manual Inventory and Protects Your Margins
28 Apr 2026
Why let manual inventory management inflate your food cost? Eats365 + Supy links your POS directly to your inventory, turning reactive management into proactive, data-driven growth.
