Solution
Back of House
Your customers may not see what happens behind the scenes, but it impacts their experience directly. Make sure your kitchen staff and packers/expediters are able to do their best work so your customers get amazing food in the fastest time possible.
The Products
Benefits
Accurate Communication Between Front & Back of House
Your front of house and back of house are just two sides of the same coin. Without proper communication, your restaurant will run into problems and your staff will start making errors. When you digitalize your operation flow, orders can be taken, fired straight to the kitchen, be sent to the correct kitchen station and then marked as ready by your back of house staff. Now, every order can be served to the customer with zero hiccups in the process, leading to improved turnover.
Clear Order Management for Kitchen Staff
With multiple view modes like waiting time, category, table or chronological order, your kitchen staff can keep track of incoming orders, even during busy periods! By further utilizing clear, itemized breakdowns of each order, and even how long a table has been waiting, you can ensure that meals will be prepared quickly and accurately by your back of house staff so your customers are never kept waiting.
Opt to Go Paperless in the Kitchen
Going green has never made more sense! Give your kitchen staff full flexibility in how they view incoming orders on the Kitchen Display System. They can view color-coded time statuses, coursing information, special requests and much more in one place to keep them completely organized. This approach also keeps paper usage to a bare minimum!
Organize Your Printing to Perfection
When it comes to printers, we give you full flexibility to print on thermal, dot-matrix and even label printers. If your restaurant prefers to use kitchen tickets, give your kitchen staff full control of how their tickets look and even select which kitchen stations each item should be sent to. You can further set things like the ticket format, color tones, margins and lots more. With customizability options aplenty, your kitchen tickets and even labels can be printed to perfection!
The Full Back of House Restaurant Solution
Order Packing Done Right
Once items are prepared by the kitchen, give your expediters and packers access to an order management system with clear item breakdown to make sure every order is correct. You can also keep valuable data on items per order, and when orders were sent out.
Organize Your Kitchen Operations
Keep orders coming in smoothly and automatically thanks to how seamlessly all your back of house modules work together. With all orders in one place, your kitchen staff can reduce errors and serve food faster with zero messy kitchen tickets required . You’ll also have detailed data on order preparation times so you can find bottlenecks and discontinue items that take too long to make.
Never run out of ingredients and ensure that your kitchen can prepare everything on the menu. Avoid having to disappoint your customers and tell them their selection is no longer available with third-party inventory management integrations.
If you’re looking to modernize and automate your kitchen operations to a whole new level, we’ve got you covered with integrated robotics solutions!
Back of House Operation FAQs
1. What is the Eats365 back-of-house solution and how does it work?
Eats365’s back‑of‑house solution streamlines kitchen workflows by connecting POS, Kitchen Display System (KDS), and Expedite Display. Orders taken in the front automatically route to the correct kitchen station and are flagged as ready once prepared—ensuring seamless communication and efficient operations.
2. How does back-of-house improve accuracy between front and kitchen teams?
With a back‑of‑house system, digital order transmission eliminates manual hand-offs. Orders are sent directly to kitchen screens and tagged by station; once cooks mark them ready, front‑of‑house staff receive instant updates—dramatically reducing order mishaps and wait times .
3. Can a back-of-house system help my kitchen go paperless?
Absolutely. The back‑of‑house KDS supports color‑coded time tracking, course sequencing, and special instructions—all visible on-screen. This cuts down on paper tickets in the kitchen and supports eco-friendly operations.
4. What order-view options does the back-of-house system offer?
The back‑of‑house KDS provides multiple views—by waiting time, category, table, or chronological order. It itemizes each order and shows elapsed wait times, helping staff prioritize preparation and ensure fast, accurate service even during peak hours.
5. Does back-of-house support integrations like inventory systems or kitchen robotics?
Yes. The back‑of‑house solution supports third‑party integrations, including real‑time inventory systems (to avoid stock-outs) and kitchen robotics—enabling automation across prep, cooking, and packing stages.
Learn More About how to Improve Your Back of House Operations
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