Solution
Contactless Guest
Experience
Digitalize customer touchpoints in your restaurant for a safer and quicker guest experience. From reservations, to orders, payments and even queuing, customers can access your restaurant from anywhere through their smart devices!


Contactless Guest Experience Products
The Full Contactless Guest Experience Solution

Contactless Dining Experience FAQs
1. What is the Eats365 contactless guest experience solution and how does it work?
The contactless guest experience harnesses digital touchpoints—from reservations and ordering to payments and queuing—so guests can interact with your restaurant entirely through their smartphones, self-service kiosks, or QR codes, minimizing staff contact and improving safety.
2. How does contactless guest experience improve safety and speed?
By enabling features like Scan-to-Order (BYOD), Self-Service Kiosks, PhotoMenu, online ordering, and QR-based queue/checkout, the contactless guest experience streamlines guest workflows, reduces human interaction, and accelerates service—all with fewer errors and faster table turnover.
3. Which technologies support a contactless guest experience?
Key modules powering the contactless guest experience include:
-
Scan-to-Order (BYOD)
-
Self-Service Kiosk (Android/iPad)
-
PhotoMenu (iPad)
-
Branded Online Store and marketplace listings
-
Queue Kiosk and Queue Display, plus integrations with third-party queue systems
4. How does contactless guest experience handle payments and queuing?
The contactless guest experience integrates:
-
Contactless Payment via third-party providers (including NFC wallets and QR pay)
-
Contactless Queuing through Queue Kiosks (with QR‑coded tickets), Queue Displays, and remote queue systems—all synced in real-time with the POS
5. Can contactless guest experience reduce staff costs and errors?
Yes—by empowering guests to self-serve, the contactless guest experience frees staff for higher-value tasks, reduces manual errors from order-taking, and streamlines operations, thus lowering labour costs and enhancing accuracy.
6. Do I have to implement every module to offer a contactless guest experience?
Not at all. The contactless guest experience is modular—choose only what fits your operation (e.g., Queue Display, online ordering, kiosk)—to design a tailored, contactless journey that aligns with your goals .