Solution
Contactless Guest
Experience
Digitalize customer touchpoints in your restaurant for a safer and quicker guest experience. From reservations, to orders, payments and even queuing, customers can access your restaurant from anywhere through their smart devices!
Contactless Guest Experience Products
Benefits
Newer, Safer Interaction Points
Reduce contact between your customers and staff by offering new ordering touchpoints. For those customers who prefer to order from the comfort of their homes or workplaces, offer your food through your Online Branded Store or by listing on the Eats365 Marketplace. When customers do visit your store, you can let them utilize Self-Service Kiosks or Scan to Order (BYOD) options to reduce physical contact.
Let Your Customers Boost Table Turnover!
Queuing, ordering and paying can be handled directly by the customer in record time! This frees up your staff so they can focus on tasks that improve efficiency, which can lead to a boost in sales and turnover.
Accurate Orders Means Fewer Errors
No one knows your customers better than themselves. Let them have control of their restaurant experience digitally, so that there are fewer human errors in the ordering process.
Specialized Staff, Less Cost
If you’re finding it difficult to keep staff long-term, it might help to hire fewer staff that can specialize on meaningful and rewarding tasks. With your guests able to place orders themselves, and with your Eats365 solution automatically sending incoming orders exactly where they need to go, your staff can bypass repetitive tasks and focus on useful, high-skill work while your Eats365 system and customers handle the rest.
The Full Contactless Guest Experience Solution
Restaurant Management
Manage all incoming reservations, orders, tables, payments and queuing directly from your POS (Point of Sale) system with minimal customer contact required.
Contactless Ordering
Let your customers scan your restaurant’s unique QR code to access your menu on their mobile device. After ordering on their mobile phones, each item will automatically be fired to the kitchen instantly with no staff involved in the ordering process.
Great for fast food restaurants; your customers can quickly enter in their order and have it fired right to the kitchen, minimizing contact with staff.
Let your customers browse through a rich, picture-filled and detailed iPad menu. Once they confirm their order, it will be sent right to the kitchen so your customers and staff can stay safe.
Create your own, branded e-commerce website. List your restaurant brand online so that customers can easily find your business and place orders on their smart device remotely.
Your customers can order remotely from popular third-party websites and all your online orders will still sync neatly with your Eats365 POS.
Contactless Payment
Never turn away a paying customer just because you don’t accept their preferred form of payment - including contactless payments! Integrate with popular payment partners so you’re always ready for business!
Contactless Queuing
Let customers get a ticket and scan a QR code on their ticket to know their status in line. It’s super convenient for customers and reduces the size of lines outside your restaurant.
With clear visual cues, your customers don’t need to crowd around your restaurant when waiting to be seated.
Integrate easily with third-party queue management software so your customers can queue remotely.
Contactless Dining Experience FAQs
1. What is the Eats365 contactless guest experience solution and how does it work?
The contactless guest experience harnesses digital touchpoints—from reservations and ordering to payments and queuing—so guests can interact with your restaurant entirely through their smartphones, self-service kiosks, or QR codes, minimizing staff contact and improving safety.
2. How does contactless guest experience improve safety and speed?
By enabling features like Scan-to-Order (BYOD), Self-Service Kiosks, PhotoMenu, online ordering, and QR-based queue/checkout, the contactless guest experience streamlines guest workflows, reduces human interaction, and accelerates service—all with fewer errors and faster table turnover.
3. Which technologies support a contactless guest experience?
Key modules powering the contactless guest experience include:
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Scan-to-Order (BYOD)
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Self-Service Kiosk (Android/iPad)
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PhotoMenu (iPad)
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Branded Online Store and marketplace listings
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Queue Kiosk and Queue Display, plus integrations with third-party queue systems
4. How does contactless guest experience handle payments and queuing?
The contactless guest experience integrates:
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Contactless Payment via third-party providers (including NFC wallets and QR pay)
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Contactless Queuing through Queue Kiosks (with QR‑coded tickets), Queue Displays, and remote queue systems—all synced in real-time with the POS
5. Can contactless guest experience reduce staff costs and errors?
Yes—by empowering guests to self-serve, the contactless guest experience frees staff for higher-value tasks, reduces manual errors from order-taking, and streamlines operations, thus lowering labour costs and enhancing accuracy.
6. Do I have to implement every module to offer a contactless guest experience?
Not at all. The contactless guest experience is modular—choose only what fits your operation (e.g., Queue Display, online ordering, kiosk)—to design a tailored, contactless journey that aligns with your goals .
