Solution
Guest Retention
Build a guest retention program that focuses on exceptional service and great convenience so that new and returning customers feel valued while being treated like family!
Guest Retention Products
Benefits
Customizable Loyalty Programs that Fit Your Business
Eats365 offers flexible loyalty programs, from points-based to tiered and prepaid options, allowing you to build the loyalty system your customers respond to best. Through our powerful CRM integration partners, you can also create a more customized CRM solution that takes your remarketing efforts to the next level.
Learn What Your Customers Love
The more you know about your customers, the more you can tailor your service to their needs. Having a complete customer database is also the foundation for successful marketing and remarketing campaigns. Improve guest satisfaction and retention rates with data-driven insights.
Add Value to Every Visit
You want to ensure that your restaurant has something the competition doesn’t. With loyalty programs, your customers are able to get extra benefits for their patronage, which gives them the feeling of value – a key factor in how often they return.
The Full Guest Retention Solution
CRM Center
Access and manage all your sales and customer related data, points and loyalty programs from your POS (Point of Sale) system and Merchant Portal so that you can provide the best experience possible for your customers.
Exceptional Customer Service
Choose from a selection of unique third-party loyalty offerings that work with your business model and take your customer service to the next level.
Know when your VIPs make a reservation so you can offer great customer service even before your customers arrive at your restaurant.
Guest Retention FAQs
1. What is the Eats365 guest retention solution and how does it work?
Eats365’s guest retention solution uses CRM tools embedded in the POS and Merchant Portal to manage loyalty programs, customer profiles, purchase history, and integrated marketing campaigns—helping you treat repeat customers like VIPs.
2. Which loyalty and membership options support guest retention?
To boost guest retention, Eats365 offers flexible options: points‑based, tiered, and prepaid loyalty programs, plus integration with third‑party CRM and reservation systems, enabling custom reward structures and better engagement.
3. How does guest retention benefit from customer data insights?
Strong guest retention strategies rely on data: full customer profiles, visit frequency, average spend, and preferences power targeted promotions—helping you personalize experiences and encourage repeat visits.
4. What operational features enhance guest retention?
Eats365’s guest retention toolkit includes POS-driven loyalty tracking, CRM access, and seamless integrations with reservations and third-party loyalty systems—ensuring every new or returning guest feels valued and incentivized.
5. How can Eats365 help add value and drive guest retention?
By offering loyalty rewards, exclusive tiers, and promotional perks via its guest retention system, Eats365 ensures customers feel rewarded and special—turning occasional visitors into regular patrons .
