Eats365 vs. FeedMe: Which POS System Suits Your Restaurant Best?

Introducing FeedMe & Eats365

Both FeedMe and Eats365 operate in Malaysia’s fast-growing food delivery market, expected to hit US$3.22 billion by 2025 with a steady growth rate of 9.3% through 2030. FeedMe focuses on emerging businesses dipping their toes into digitalization, prioritizing simple essential features at a wallet-friendly price.

Eats365, meanwhile, caters to established chains and ambitious enterprises needing serious multi-store management, high uptime, and data insights. Backed by Google Cloud, Eats365 boasts a remarkable 99.999% uptime, underlining its enterprise-grade reliability.

Eats365

Eats365 was founded in Hong Kong, and is aimed to become a unified, tech-savvy POS ecosystem. The company now spans multiple markets, with offices in Hong Kong, China, Malaysia, Singapore, Taiwan, and the US. It supports over 10,000 restaurants across 32 markets globally, highlighting its strength as an enterprise-ready platform with a global reach.

Eats365 uses a modular, cloud-based system split into three layers: Core Modules (featuring a full POS and an online order-centric Biz version), flexible Expansion Modules for added features, and smooth Third-Party Integrations. It supports a wide range of devices including iPads, and other iOS, Android, Windows, and Mac machines, offering extensive customization with over 500 configurable settings. Its cloud-based platform supports scalability and advanced enterprise features, starting at RM99/month, with premium plans going higher. This clearly positions Eats365 as a solution built to grow alongside more complex, multi-outlet operations.

FeedMe

FeedMe started back in 2018 in Johor Bahru with inspiration from the challenges they noticed in a local kopitiam. That hands-on beginning really shaped FeedMe’s goal: to solve everyday problems for F&B businesses here. Today, it serves more than 10,000 restaurants across Southeast Asia, including Malaysia, Singapore, and Indonesia.

FeedMe targets SMEs and startups with a focus on affordability and AI-powered features. Starting at RM39/month, it leans into serving mainly single- or dual-store operations, offering user-friendly tools that get restaurants online easily without high setup costs. Their ongoing shift toward AI-driven systems like AI-REMY signals a move to bring smarter automation even to smaller players.

Restaurant POS Features Comparison: FeedMe vs Eats365

Your decision depends largely on current scale and future ambitions. Eats365’s own comparison notes that for smaller operations with one or two stores, FeedMe’s simpler, more affordable solution often fits well, offering easy deployment without unnecessary bells and whistles.

If you’re managing three or more outlets, or if expansion is on the horizon, Eats365’s advanced features for multi-store and multi-brand management provide strong value. Its adaptability to local market nuances and centralized control suits growth-focused businesses.

In short, FeedMe meets today’s straightforward needs, while Eats365 is geared for tomorrow’s growth.

Choosing a POS also means thinking about future-proofing, including third-party integration and tech adaptability in Malaysia’s fast-evolving F&B sector.

FeedMe vs Eats365 | QR Ordering Management

Eats365’s Scan-to-Order BYOD system lets customers place orders directly from their own devices, with users praising its flexibility and consistency whether dining in or online. They also offer Android self-serve kiosks and pickup display systems, creating a route toward fully automated ordering. 

FeedMe packs QR ordering aimed at cutting staff needs, trimming manual mistakes, speeding up table turnover, and improving customer satisfaction, which are all critical to handling rising wages. It also offers a built-in membership program allowing customers to earn points and redeem rewards directly through online orders, lowering reliance on third-party platforms.

FeedMe vs Eats365 | Menu Management

Eats365 is built for deep, chain-grade menu control across single and multi-store setups. You can create single items, combos and even all-you-can-eat menu tiers, then manage them from the POS or the Merchant Portal, which keeps front-of-house and kitchen in sync. Modifiers handle sizes, add-ons and options cleanly, while Tier Pricing Rules let you schedule different prices by time window, sales channel or membership, a practical way to run lunch specials or platform-specific pricing. Day-to-day work is efficient thanks to copy, bulk actions, reordering and menu tags that help teams organize large catalogs without chaos. Together, these tools give operators precise control over availability, pricing and presentation across brands and locations.

FeedMe includes a user-friendly menu manager with essentials like quick edits, the option to let staff adjust prices, and support for items sold by unit, which is common for seafood and market-price dishes. Operators can sync menus and prices to delivery platforms like GrabFood, foodpanda and ShopeeFood, then run built-in promotions or combo deals from the backend portal when they want to boost average check. For smaller outlets, the core “Menu Management” feature is available on entry plans, with upgrades adding more tools as the business scales.

FeedMe vs Eats365 | Multi-location & Multi-brand Management

Eats365 is built from the ground up for groups, franchises and multi-brand operators. Its architecture supports a three-tier structure—organization → brand → shop—so you can manage everything under one roof yet grant the right visibility and control at each level. From this central system, you can push standardized menus, marketing campaigns, pricing updates or loyalty programs to selected brands or shops. Changes made at the brand or organization level automatically cascade where needed, while outlets still retain room for location-level tweaks. Reporting is a core strength. You can roll up analytics across all outlets and brands to see the big picture, or zoom in to inspect performance, cost, margin or customer metrics per shop.

FeedMe supports multi-outlet operations with tools for syncing menus and promotions, but its setup focuses more on basic scalability rather than full multi-brand control. For restaurant owners planning to expand into new cities or launch sister brands, Eats365’s structure offers stronger visibility, smoother coordination and long-term stability as your business grows.

FeedMe vs Eats365 | API Architecture and Extensibility

Eats365 leads with an open API and a detailed developer portal, allowing deep integrations with accounting, inventory, and other critical systems that features large chains find indispensable.

FeedMe’s API availability is more limited, which can restrict expansion possibilities and custom setups. This structural difference reflects two different strategic focuses that Eats365 as a scalable enterprise platform, FeedMe as a localized, simpler tool.

Read more: ERP vs POS: Why Your Restaurant Needs Both Systems (eats365pos.com)

FeedMe vs Eats365 | Accounting Software Integration

Both platforms integrate with accounting systems. Eats365 connects to international favorite Xero, automating sales summaries, tax mapping, and multi-location tracking, which are very useful for expanding businesses.

FeedMe supports key Malaysian systems like AutoCount and SQL accounting, automating data syncing to reduce manual work. However, its limited API ecosystem narrows scope for broader or custom integrations.

Read more: Using Xero? 5 Reasons Malaysian Restaurants Integrate Xero with Eats365 (eats365pos.com)

FeedMe vs Eats365 | Delivery Platform Connections

Malaysia’s food delivery boom makes strong delivery integration essential. Eats365 offers native connections to GrabFood and Foodpanda with unified order dashboards and smart prioritization, leading to notable efficiency and error reductions.

FeedMe covers GrabFood, Foodpanda, and Shopee Food, expanding platform reach. But without smart queuing, it may be less efficient during high-volume periods, making it less suited to restaurants handling heavy multi-platform order flows.

FeedMe vs Eats365 | Global Partnership Ecosystem

Eats365’s partnership with Adyen across 32 markets underlines its enterprise focus, enabling seamless payment solutions and market expansion through 365pay, supporting local payment methods without complex setup. Chains like CoCo Fresh Tea & Juice rely on this for global orations with fast new store onboarding and consolidated finance reporting.

FeedMe lacks this kind of global partnership, reinforcing its localized, Malaysia-centric strategy.

FeedMe vs Eats365 | Modular Expansion

Eats365’s modular system, the Core Modules, Expansion Modules, and Third-Party Integrations, gives restaurants the freedom to tailor and scale their POS systems as they grow, with over 13 expansion options. Its open API helps future-proof businesses against changing tech demands.

FeedMe tends to offer more straightforward, fixed functionality, suited for simpler operations with fewer expansion needs.Pricing and Total Cost Analysis

Looking beyond subscription fees is key. Malaysian F&B owners need a full understanding of total cost of ownership (TCO), including hardware, setup fees, transaction costs, and any expansion modules.

Eats365 vs FeedMe Cost Comparison

Eats365 Cost Structure

Base Subscription

• Basic Plan: RM99/month(1 POS license, 1 user, 4 core reports)
• Advanced Plan: RM199/month (includes multi-outlet support, 1 POS license, unlimited users, 300+ settings, 20+ detailed reports)

Expansion Modules

• Transparent pricing for add-ons like mPOS, Scan-to-Order, Kitchen Display Systems, Self-Service Kiosks, PhotoMenus, Queue Systems, and more. Each module costs from RM69.

Hardware Flexibility

• Compatible with existing iPads, reducing upgrade friction.
• Optional hardware bundles via Switch Malaysia offers iPad bundle with 36-month plan.

Read more: FreeMe - Stop Renewing Your Pains! | Eats365 Malaysia (eats365pos.com)

FeedMe Cost Structure

Base Subscription

• Lite Plan: RM39/month.
• Standard Plan: RM90/month.
• Attractive for small businesses, though some users report hidden fees that may raise overall costs.

Hidden Costs

• Pricing for add-on modules is not publicly disclosed, making total cost estimation harder as operations expand.

Hardware Flexibility

• Supports PCs, Android terminals, and iOS devices.
• Ideal for smaller outlets seeking lower upfront hardware investment.

Make Decision by Your Business Size

A) Small Single-Location Restaurants & Kopitiams

Malaysia’s kopitiams, hawker stalls, and smaller cafés form F&B’s foundation. For these businesses, FeedMe is a very practical choice. Its focus on affordability, starting at RM39/month, and compatibility with existing hardware means you won’t need to spend on new tech. FeedMe's QR ordering is a key cost-saver, reducing staffing and errors while speeding table turnover, essential in busy local spots.

B) Growing Multi-Location Restaurants

When your vision expands beyond one outlet, Eats365 really stands out. It supports restaurants managing multiple locations with cloud-based tools offering real-time sales insights and streamlined operations. For ambitious singles like FlaaawithOno at KLCC or Fifty Tales in PJ, Eats365 provides detailed metrics and menu flexibility to adapt quickly.

Medium QSR and bubble tea chains gain even more, benefiting from centralized data and control alongside local autonomy. According to users, it makes managing multiple stores straightforward and manageable.

C) Large Multi-Outlet Enterprises & Franchises

For larger enterprises and franchises, Eats365’s enterprise-grade system handles scale and complexity well. The Coffee Academïcs, with nearly 30 locations locally and abroad, relies on Eats365’s three-tier structure for central oversight and local market adaptability.

Its Malaysian setup supports local payment methods like Touch 'n Go eWallet, DuitNow QR, and GrabPay, as well as SST compliance and multi-language support in English, Malay, Mandarin, and Tamil touchpoints vital in Malaysia’s diverse market, especially for fine dining and international clientele.

Restaurant Type Suitability Beyond Size

Choosing the right POS system is crucial for growth. While FeedMe offers a strong entry point for smaller businesses, Eats365 stands out for its scalable, cloud-based solutions. For Malaysian F&B entrepreneurs aiming for efficiency and expansion, Eats365’s flexibility extends well beyond the number of outlets. It suits quick-service restaurants, busy cafés, and even mobile vendors like food trucks or pasar malam stalls. Its cloud design benefits:

• Dine-in restaurants needing Kitchen Display System integration for smooth kitchen and service workflows.

• Multi-channel operators requiring efficient delivery platform management with GrabFood and Foodpanda.

• Quality-focused chains that rely on detailed operational dashboards and customer insights to maintain high standards.

Inquire today to discover how Eats365 can empower your restaurant.

FAQs on Eats365 vs FeedMe 

Q: What is Eats365, and how is it different from FeedMe for Malaysian restaurants?

A: Eats365 is a cloud-based, enterprise-grade POS system designed for scalability, multi-outlet management, and deep integration with delivery platforms like GrabFood and Foodpanda, offering smart order prioritization and one-click menu sync. In contrast, FeedMe is more affordable and user-friendly, ideal for single-location F&B businesses needing basic features and broader delivery platform coverage, but with less automation and scalability.

Q: How does Eats365 help restaurants manage multiple delivery platforms efficiently?

A: Eats365’s consolidated orders from major delivery platforms into a single dashboard, streamlining kitchen workflows and reducing order errors by up to 42%. Its smart prioritization cuts processing time significantly, making it easier to handle high order volumes during peak hours without the hassle of managing multiple tablets or devices.

Q: Can Eats365 support restaurants with more than one outlet or those planning to expand?

A: Yes, Eats365 is built for multi-location operations. Its cloud-based system allows centralized management, real-time performance tracking across outlets, and seamless integration with accounting and inventory systems—key for growing chains and franchises seeking operational control and scalability.

Q: What kind of restaurants is FeedMe best suited for in Malaysia?

A: FeedMe is especially well-suited for small restaurants, kopitiams, and startups that prioritize affordability, ease of use, and compatibility with existing hardware. Its simple setup, QR code ordering, and basic delivery integration meet the needs of businesses with moderate order volumes and limited expansion plans.

Q: How does Eats365 solve common problems like order errors and slow service during busy hours?

A: Eats365’s unified order stream and Kitchen Display System (KDS) ensure accurate, real-time communication between front and back of house, minimizing mistakes and wait times. Automated menu sync and smart order queuing further reduce errors and speed up service, even during rush periods.

Q: Is Eats365 easy to set up and use for my staff?

A: Eats365 offers a user-friendly interface that staff can adapt to quickly, minimizing training time and operational disruption. The system supports multiple languages, including English, Malay, Mandarin, and Tamil, catering to Malaysia’s diverse workforce for smoother day-to-day operations.