What are the Top Food Delivery Platforms in Malaysia?

Thinking of expanding your restaurant’s reach with a food delivery platform in Malaysia? The market is competitive, so knowing the key players is crucial. Which services lead the online food ordering scene, and what sets them apart?

27 May 2025

Anna

What are the Top Food Delivery Platforms in Malaysia?

Key Features at a Glance
How do delivery fees and service charges compare among platforms
Cost Comparison (Estimate – subject to change)
Which platforms offer the fastest delivery times in Kuala Lumpur
Factors Affecting Delivery Speed & Tips for Restaurants
Ready to Streamline Your Restaurant’s Delivery Operations
What are Malaysia's main food delivery platforms
How do fees compare on a food delivery platform Malaysia
Which food delivery platform Malaysia has fastest KL delivery
What are restaurant commissions on a food delivery platform Malaysia
How does ShopeeFood compete as a food delivery platform Malaysia

Currently, GrabFood and Foodpanda are generally recognized as the market leaders. GrabFood, leveraging the established infrastructure of the Grab ride-hailing service, boasts a massive user base and significant brand recognition. Foodpanda, on the other hand, has focused intently on food delivery, creating a strong network of riders and restaurant partnerships.

ShopeeFood has also rapidly gained traction, benefiting from Shopee’s extensive e-commerce presence and integrated marketing capabilities. Their competitive advantage lies within the Shopee ecosystem, offering promotions and loyalty programs that appeal to existing Shopee users.

Finally, AirAsia Food, part of the AirAsia Super App, is another contender, offering delivery services alongside other travel and lifestyle options. AirAsia Food advertises member-exclusive delivery promotions via its Super App loyalty program, though actual fees depend on location, order size, and ongoing in-app campaigns.

Key Features at a Glance

GrabFood: Wide coverage, integrated with Grab ecosystem (rewards, ride-hailing), frequently runs promotions.
Foodpanda: Dedicated food delivery focus, extensive rider network, offering both restaurant and grocery delivery.
ShopeeFood: Leverages Shopee’s user base, attractive deals and promotions, seamless integration within the Shopee app.
AirAsia Food: Member-exclusive promotions via BIG Points, in-app campaigns vary by location and order.

How do delivery fees and service charges compare among platforms?

What are the true costs associated with using each food delivery platform Malaysia, both for your customers and your business? Understanding fee structures impacts profitability and customer satisfaction. Delivery costs and service charges vary significantly between platforms—and can even fluctuate based on distance, time of day, and demand.

Both GrabFood and Foodpanda use variable delivery fees that can rise during high-demand periods or adverse weather. While users often report paying between RM2.50 and RM7.00 for delivery, actual rates and service fees (typically a single-digit percentage of order value) depend on the specific order conditions and ongoing promotions. GrabFood notes that fees factor in distance, demand, and time via its in-app calculator and Foodpanda confirms that delivery costs vary per order.

ShopeeFood frequently uses vouchers and discounts—potentially lowering the overall cost for customers. However, like other platforms, ShopeeFood applies service fees that are added to the final cost.

AirAsia Food advertises member-exclusive delivery promotions via its Super App loyalty program, though actual fees depend on location, order size, and ongoing in-app campaigns.

Cost Comparison (Estimate – subject to change)

Platform	Delivery Fee (Standard)	Service Fee (Estimate)
GrabFood	RM2.50 – RM7.00	5–9%
Foodpanda	RM2.50 – RM7.00	5–9%
ShopeeFood	RM2.00 – RM6.00	5–9%
AirAsia Food	RM2.00 – RM5.00	5–9%

Commission fees vary by platform, merchant tier, and location; published estimates range roughly from 15%–35%, but restaurants should confirm exact rates directly with each service provider.

These fees paid by customers (delivery and service) and commission fees charged to restaurants are critical to consider when calculating profitability.

Which platforms offer the fastest delivery times in Kuala Lumpur?

For consumers in Kuala Lumpur, how quickly can they expect their food to arrive when using a food delivery platform Malaysia? Delivery speed is paramount—it directly impacts customer satisfaction and repeat orders.

Many users in Kuala Lumpur report relatively swift deliveries on Foodpanda—especially for short-distance orders—but official platform statistics on average delivery times are not publicly available.
GrabFood, with its extensive network, might offer faster delivery in areas with high rider density but can experience slowdowns during peak hours.
ShopeeFood’s delivery speeds are improving as they expand their rider base, but can still be variable—especially during promotional periods when order volumes surge.
AirAsia Food’s delivery times are still developing as the platform scales its operations.

Factors Affecting Delivery Speed & Tips for Restaurants:

1. Restaurant Preparation Time

Accurate ETAs are crucial. Underestimating preparation time leads to rider waiting and delayed deliveries, frustrating customers.

2. Rider Availability

Platforms with a larger rider fleet generally have faster response times.

3. Distance

Shorter distances equal faster deliveries—optimizing for hyperlocal delivery can be beneficial.

4. Traffic

Unavoidable, but restaurants can mitigate impact with careful order pacing and communication.

5. Platform Optimization

Some platforms have better route-optimization algorithms, leading to quicker deliveries.

In one reported instance, a Bangsar restaurant found that streamlining kitchen workflows led to faster deliveries and higher customer satisfaction—but precise figures have not been independently validated.

Ready to Streamline Your Restaurant’s Delivery Operations?

Selecting the right food delivery platform is crucial for maximizing your restaurant's reach and success in Malaysia's competitive landscape.

While navigating the nuances of each platform's fees, services, and delivery speeds can seem daunting, remember that partnering with a reliable POS system like Eats365 can simplify operations, enhance efficiency, and optimize your entire ordering and delivery process. Contact Eats365 today to learn how we can help your restaurant thrive in the dynamic world of online food ordering.

FAQs

What are Malaysia's main food delivery platforms?

GrabFood and Foodpanda are market leaders. ShopeeFood is a strong competitor, leveraging its e-commerce base. AirAsia Food and DeliverEat also operate, with DeliverEat targeting specific regions and local businesses.

How do fees compare on a food delivery platform Malaysia?

Delivery fees (often RM2-RM7) and service fees (around 5-9%) vary by platform, distance, and demand. ShopeeFood and AirAsia Food may offer discounts. Restaurants also pay commissions (15-35%).

Which food delivery platform Malaysia has fastest KL delivery?

Users report swift Foodpanda deliveries for short distances. GrabFood is quick with high rider density. Speeds depend on rider availability, distance, restaurant preparation time, and traffic conditions.

What are restaurant commissions on a food delivery platform Malaysia?

Restaurants typically pay commission fees ranging from 15% to 35% to a food delivery platform Malaysia. These rates can vary based on the specific platform, merchant agreements, and location.

How does ShopeeFood compete as a food delivery platform Malaysia?

ShopeeFood leverages Shopee’s large e-commerce user base, offering attractive deals and promotions. It benefits from seamless integration within the Shopee app and its established marketing capabilities for reach.