E-Invoicing Made Simple: Recap of the Eats365 x Caltrix Compliance Session

Beyond the legal deadlines, we spent a lot of time discussing how to keep your diners happy during this change. During our live demo, we showcased the Eats365 LHDN e-Invoice Request Platform, which simplifies the entire process into a few quick steps for your guests :

• Scan to Start: Customers just scan a unique QR code printed directly on their receipt.
• Smart Data Capture: The system is intelligent enough to automatically pull in the restaurant name, receipt number, and total amount.
• Quick Identification: Your guests can quickly choose their identification type, such as NRIC or a Business Registration Number.
• Direct E-mail Delivery: Once validated, the official e-invoice is sent straight to the customer's inbox.

This automation saves significant time for floor staff and reduces the risk of manual errors during busy service hours.

 

Streamlining Back-End Accounting via Xero Integration

For multi-store and chain operations, managing financial visibility across different brands is often a complex task. To help with the heavy lifting in your accounting department, Alfred Ang demonstrated the power of the Eats365 and Xero integration . As a Xero Gold Partner, Caltrix showed how our ecosystem creates a single source of truth for your financial data.

The integrated system allows your POS for consolidated e-invoices for daily sales while your Xero platform manages B2B sales and self-billed e-invoices. This unified approach ensures that every transaction is tracked and validated by the IRBM Cloud in real time.

 

Clarifying High-Volume Operations: Delivery and Vouchers

During the interactive Q&A session, we noticed that many merchants had questions regarding how e-invoicing fits into their existing delivery and loyalty programs, and Eats365 wants to ensure these high-volume operations remain as smooth as possible.

When it comes to Food Delivery platforms like GrabFood or FoodPanda, the process is straightforward because the platform is considered the "Digital Service Provider" under LHDN's model. This means the platform takes care of issuing the e-invoice directly to the customer for those orders. You simply need to treat the platform's Statement of Account as your primary source of income when it comes to tax filling.

The logic is just as clear for Prepaid Vouchers. In accounting terms, selling a voucher is actually viewed as a liability or an advance payment rather than an immediate sale. Because the meal has not yet been served, it's not needed to issue an e-invoice at the point of purchase. Instead, the e-invoice is only triggered when the customer redeems the voucher, which is exactly when the income is officially earned by your business.

 

Getting Your Restaurant Ready

To begin using these features, the merchants must first secure a Malaysia e-invoice license and a MyInvois account . Once you have those credentials ready, setting up the function in your Eats365 Merchant Portal is a very straightforward process.
Our mission is to ensure that every one of our 10,000 plus merchants feels confident and supported as we move into this digital era. We are here to help you turn these new regulations into a competitive advantage for your brand!

 

E-Invoicing Integration FAQ for Malaysia F&B

Q: Do I need to issue an e-invoice for GrabFood or FoodPanda orders?

No, you do not. Under LHDN’s model, these platforms are intermediaries responsible for issuing the e-invoice to the consumer. You will receive a Statement of Account from them which you use for your own tax filing.

Q: When should I issue an e-invoice for a gift voucher sale? 

You do not issue the e-invoice when the voucher is purchased. Because the food hasn't been served yet, LHDN treats this as an advance payment. You only issue the e-invoice upon redemption when the sale is officially earned.

Q: How do I redeem an e-invoice for online order (Branded Web/ BYOD)?

When you pay for an order, redemption details can be found under the order details page where you can provide your (buyer’s) details.

Q: What happens if a customer asks for an individual e-invoice during the relaxation period?

Even during the relaxation period (ending June 30, 2026), you are still required to issue an individual e-invoice if a customer requests one. Eats365 makes this easy with our QR-based request platform.

Q: What is a "Consolidated E-Invoice"? 

This is a single e-invoice that groups all your B2C transactions for which customers did not request individual invoices. These must be grouped and submitted once a month within seven days of the month ending.

Q: I’m trying to redeem my e-invoice. Why is my TIN showing up as invalid?

If your TIN begins with a zero after the prefix (for example: C01234567890), please remove the 0 and input as C1234567890; if your TINs does not end with a 0 (for example: C123456789), please add an additional 0 and input as C1234567890. Non-individual TIN should always end with 0.

Q: If there is an error in the report, is it editable?

Consolidated report can't be edited, as it's submitted to LHDN.