Solution
Front of House
Great food always tastes even better when paired with exceptional customer service. Make a powerful impression on your customers by letting them enjoy convenient, friendly and modern service that leaves them hungry for more!
Front of House Products
Benefits
A Focus on Great Customer Experiences
Free up your front of house staff from repetitive tasks through automation and let them focus on providing exceptional customer service and experiences. Not only will this impress your customers, but it’ll also increase the likelihood of repeat visits, great reviews and positive word-of-mouth.
Clear Communication to Reduce Errors
Whether you run a dine-in, quick-service or grab-and-go business, a system powered by cloud technology helps keep communication between staff and customers crystal-clear so that there are fewer errors and faster service.
Do More, Hire Less with Tech
It’s tougher than ever to find quality staff that stay long-term. Making use of a system that’s future-proof lets you hire less, spend less time on training, while still delivering exceptional dining experiences that will help your restaurant outperform the competition.
Reduce Waiting Times
A fully-integrated solution means streamlined operation and reduced waiting times. This ensures your customers get seated, served, or can pick up their food as soon as possible!
The Full Front of House Solution
POS as Your Central Hub
Your Eats365 POS not only connects with all your other Eats365 Expansion Modules, it also brings together valuable restaurant operation data into one convenient location. Be it queuing statuses, table statuses or order statuses, use the data on your Eats365 POS to let your front of house staff offer the best customer experience possible.
Powerful Staff-Customer Interactions
Instead of writing down orders or memorizing them, let your front of house staff punch table orders directly into an mPOS. This way, they can focus on making your customers feel at home and can even increase the order amount!
When a customer pays, offer them an itemized breakdown of their order along with their member information for a personalized feel. This can help mitigate errors and build trust.
We provide seamless integrations with third party queue management companies to take your queueing system to the next level!
If you want to deepen the functionality of your reservation system, integrating with third-party reservation specialists is the way to go!
Turn Your Menus into Sales Tools
Entice your customers to order more by pairing vivid descriptions, mouth-watering photos and useful dietary information all into one simple device. Pairing words with a picture and a story is a far more effective sales tool than a traditional menu.
Let your customers use their own smart devices to conveniently scan a QR code and access your entire menu. Share things like promotions, discounts, useful dietary information and more so your customers are encouraged to increase their spend amount!
No matter where customers are in your restaurant (or even outside it), this eye-catching way to display your menu sparks hunger, encourages spending and allows customers to see exactly the items and combinations you want them to.
Allow your customers to place their orders themselves to reduce communication errors and improve ordering speed with seamless third-party integrations.
Clear Restaurant-Customer Communication Reduces Errors
Use clear visual cues to let your customers know exactly when their table is ready and even cycle through videos and images to promote new items and deals. Now you can avoid confusion about what table numbers have been called while engaging your customers as they wait.
Let customers and delivery drivers know when their orders are ready for pickup thanks to clear visuals. You can even designate different order number styles for delivery drivers and customers to eliminate accidental mix-ups.
Add third-party pager support so that your customers can be alerted clearly when it’s time to pick up their orders. With integration, order statuses are synced to maximize efficiency.
FAQs about Eats365 Front of House
1. What is the Eats365 Front of House solution?
The Eats365 Front of House solution transforms the Point of Sale (POS) system into a central operational hub for restaurants. It integrates real-time data on table statuses, queuing, and orders to enhance customer service and streamline staff tasks.
2. How does Eats365 Front of House improve customer experience?
The Eats365 Front of House solution enables restaurants to offer convenient, friendly, and modern service by providing staff with immediate access to crucial information. This allows staff to focus on personalized interactions and efficiently manage customer flow, contributing to an overall positive experience.
3. What products are included in the Eats365 Front of House solution?
The Eats365 Front of House solution includes products such as PhotoMenu for scan-to-order functionality and Pickup Display self-kiosks. These tools help automate repetitive tasks, freeing up front-of-house staff to provide better customer service.
4. Is the Eats365 Front of House solution modular?
Yes, the Eats365 Front of House solution is fully modular. Restaurants can start with the core POS system and expand later with additional modules like mPOS, customer displays, queue/reservations systems, and digital menu screens as their operational needs evolve.
5. Can Eats365 Front of House help streamline staff tasks?
Yes, Eats365 Front of House aims to free up staff from repetitive tasks through automation, allowing them to concentrate on delivering exceptional customer service and experiences. This is achieved by providing tools like self-kiosks and integrated data for efficient management of table, queue, and order statuses.
Learn More about how to Improve Your Front of House
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Starting to feel your traditional point-of-sale systems fall short for your growing QSR business? That's probably because quick service restaurants demands a technology that can handle complex orders, multiple fulfillment channels, and transactions at unprecedented speeds. Check these 7 features a QSR POS system should have then decide if it's time to upgrade.
