Solution
Front of House
Great food always tastes even better when paired with exceptional customer service. Make a powerful impression on your customers by letting them enjoy convenient, friendly and modern service that leaves them hungry for more!
Front of House Products
Benefits
A Focus on Great Customer Experiences
Free up your front of house staff from repetitive tasks through automation and let them focus on providing exceptional customer service and experiences. Not only will this impress your customers, but it’ll also increase the likelihood of repeat visits, great reviews and positive word-of-mouth.
Clear Communication to Reduce Errors
Whether you run a dine-in, quick-service or grab-and-go business, a system powered by cloud technology helps keep communication between staff and customers crystal-clear so that there are fewer errors and faster service.
Do More, Hire Less with Tech
It’s tougher than ever to find quality staff that stay long-term. Making use of a system that’s future-proof lets you hire less, spend less time on training, while still delivering exceptional dining experiences that will help your restaurant outperform the competition.
Reduce Waiting Times
A fully-integrated solution means streamlined operation and reduced waiting times. This ensures your customers get seated, served, or can pick up their food as soon as possible!
The Full Front of House Solution
POS as Your Central Hub
Your Eats365 POS not only connects with all your other Eats365 Expansion Modules, it also brings together valuable restaurant operation data into one convenient location. Be it queuing statuses, table statuses or order statuses, use the data on your Eats365 POS to let your front of house staff offer the best customer experience possible.
Powerful Staff-Customer Interactions
Instead of writing down orders or memorizing them, let your front of house staff punch table orders directly into an mPOS. This way, they can focus on making your customers feel at home and can even increase the order amount!
When a customer pays, offer them an itemized breakdown of their order along with their member information for a personalized feel. This can help mitigate errors and build trust.
We provide seamless integrations with third party queue management companies to take your queueing system to the next level!
If you want to deepen the functionality of your reservation system, integrating with third-party reservation specialists is the way to go!
Turn Your Menus into Sales Tools
Entice your customers to order more by pairing vivid descriptions, mouth-watering photos and useful dietary information all into one simple device. Pairing words with a picture and a story is a far more effective sales tool than a traditional menu.
Let your customers use their own smart devices to conveniently scan a QR code and access your entire menu. Share things like promotions, discounts, useful dietary information and more so your customers are encouraged to increase their spend amount!
No matter where customers are in your restaurant (or even outside it), this eye-catching way to display your menu sparks hunger, encourages spending and allows customers to see exactly the items and combinations you want them to.
Allow your customers to place their orders themselves to reduce communication errors and improve ordering speed with seamless third-party integrations.
Clear Restaurant-Customer Communication Reduces Errors
Use clear visual cues to let your customers know exactly when their table is ready and even cycle through videos and images to promote new items and deals. Now you can avoid confusion about what table numbers have been called while engaging your customers as they wait.
Let customers and delivery drivers know when their orders are ready for pickup thanks to clear visuals. You can even designate different order number styles for delivery drivers and customers to eliminate accidental mix-ups.
Add third-party pager support so that your customers can be alerted clearly when it’s time to pick up their orders. With integration, order statuses are synced to maximize efficiency.
Restaurant Front of House FAQs
1. What is the Eats365 front‑of‑house solution and how does it work?
The front‑of‑house solution turns the POS into a central operations hub, integrating real-time table, queue, and order statuses. It connects seamlessly with expansion modules and third-party services to streamline guest-facing operations.
2. How do front‑of‑house staff take orders more efficiently?
With front‑of‑house mPOS devices, servers can enter orders directly at the table—eliminating handwritten notes, reducing errors, and boosting average check size by allowing staff to focus on upselling.
3. What role does Customer‑Facing Display play in front‑of‑house?
Front‑of‑house Customer‑Facing Displays show customers an itemized order summary—even with loyalty or member info—improving transparency, trust, and error reduction at payment time.
4. How does the front‑of‑house solution handle queuing and reservations?
Eats365’s front‑of‑house setup integrates with third-party queue and reservation systems. Clear digital displays communicate queue numbers and reservation info, reducing confusion and enhancing guest satisfaction.
5. Can I promote offers or highlight items through front‑of‑house?
Absolutely! The front‑of‑house system includes dynamic electronic menu display screens—perfect for showcasing specials, combos, or promotions at tableside or lobby kiosks to stimulate impulse purchases.
6. Do I need to implement all front‑of‑house modules at once?
No. The front‑of‑house solution is fully modular—start with core POS and expand later with mPOS, customer displays, queue/reservations, and digital menu screens as your needs evolve.
