5 Best Online Ordering Systems in Singapore 2026

How commission-heavy models squeeze profits for local brands

Commission-heavy marketplace apps squeeze already thin Singapore F&B margins, so small restaurants often grow sales without growing profit. Flat-fee SaaS ordering systems with BYOD hardware and support from grants like the Productivity Solutions Grant (PSG) usually offer a clearer path to sustainable, scalable online revenue.

Singapore F&B operators face tight margins, with rent and labour consuming nearly 75% of operating expenses. When marketplaces charge 25–30% commissions, net profit on delivery often vanishes. In contrast, flat-fee SaaS systems like Eats365 offer predictable subscriptions, making them more cost-effective as order volume grows. By adopting a BYOD (Bring Your Own Device) model and leveraging the Productivity Solutions Grant (PSG)—which covers up to 50% of costs—restaurants can own their data and protect their margins without heavy hardware investment or per-order penalties.

Key financial questions before you commit

• True margin after fees: On a typical basket size, how much profit remains after food cost, rent, labour, and the platform’s commission or subscription fee?

• Scalability: As your online orders double, does the total fee you pay grow linearly like a commission, or stay mostly flat like a subscription?

• Hardware model: Does the system support BYOD tablets and existing printers, or does it force you into proprietary hardware bundles?

• Grant eligibility: Is the solution on Singapore’s PSG pre-approved list for F&B, and what portion of software and hardware can you claim under the grant?

• Change and support costs: Who updates menus, photos, and promos—your team, or paid vendor technicians—and how fast can they react to day‑to‑day operational changes?

Future-Proofing Online Ordering Performance in Singapore for 2026

Hyper-convenience in Singapore means diners expect to browse, order, pay, and earn rewards in under a minute, using their preferred local payment method and channel. To keep up in 2026, restaurants need ordering flows that put PayNow and wallets first, sync menus and inventory across every touchpoint, and treat loyalty as one unified system across online and offline visits.

To thrive in the evolving digital landscape, restaurants must prioritize a frictionless guest journey that centers on local habits and operational efficiency. A competitive 2026 setup should include the following:

• Local payments first: Offer PayNow, GrabPay, and other SGQR-supported options at checkout, and treat card entry as a backup rather than the default.

• Unified loyalty: Use one customer database so guests earn and redeem points across website, in-app, and in-store orders with no manual merging.

• Real-time menu sync: Connect your POS and online ordering so 86'd items disappear (or clearly show as sold out) across all channels instantly.

• Consistent branding: Use white-label ordering with your own domain, visuals, and tone instead of relying only on marketplace templates.

• POS integration: Tie online ordering directly to your POS (such as Eats365) so orders print in the kitchen, inventory updates automatically, and staff do not re-enter tickets.

• Mobile-first UX: Design flows for one-handed mobile use: large tap targets, short forms, and minimal steps from menu to payment.

Local Payment & Loyalty Trends

Singapore diners now move between delivery apps, QR menus, and walk-in visits without thinking about it. They scan an SGQR code, pay with PayNow or GrabPay, and expect instant confirmation and loyalty credit. This seamless transition is now the gold standard for modern F&B operations.

Local payment integration is no longer optional. A 2024 Xero report found that PayNow is the preferred digital payment method for 68% of Gen Z consumers in Singapore. A 2026-ready system must ensure guests can pay using their preferred wallets in one smooth sequence without friction.

Omnichannel loyalty creates a unified experience where diners earn points online and redeem them at physical outlets like Orchard Road. This requires a central database, such as Eats365, that connects your POS and online ordering to sync points instantly after payment without requiring manual staff intervention.

Top 5 Online Ordering Systems in Singapore Compared

Singapore restaurant managers face daily chaos from juggling orders across apps like GrabFood, Foodpanda, and in-house systems. Integrated online ordering systems cut through this by routing everything through one POS hub, keeping front-of-house smooth and back-of-house on track.

Eats365

Eats365 stands out with a complete ecosystem designed for high-efficiency restaurants. Its core strength lies in its end-to-end integration: online orders flow directly into a Kitchen Display System (KDS), eliminating manual re-keying. The platform supports a "Branded Online Store" that allows merchants to take web orders under their own URL, while the Marketplace module aggregates third-party delivery orders into a single interface. For multi-outlet brands, it offers group-level management to sync pricing and menus instantly across Singapore.

Oddle

Oddle is a popular choice for restaurants focusing heavily on high-value delivery and pick-up orders. Rather than a marketplace, it provides a white-label e-shop. While it offers deep CRM and marketing tools to help brands re-target customers, it operates on a commission-based model (typically 10%) on top of transaction fees. It is well-suited for fine dining or premium brands that want to manage their own delivery logistics but don't mind a per-order cost structure.

GrabFood / Foodpanda

As the dominant marketplace players in Singapore, these platforms provide massive reach and built-in logistics. Their value lies in customer acquisition—bringing new diners to your brand. However, they command the highest commissions (often 25-30%) and do not share detailed customer data with the merchant. Most modern restaurants use these as a top-of-funnel marketing tool while trying to shift regulars to their own direct ordering channels.

Qashier / TabSquare

Qashier provides accessible, all-in-one POS terminals that are popular with small SMEs and hawkers due to their low barrier to entry and integrated payment processing. TabSquare, now part of the Delivery Hero group, focuses heavily on AI-driven upselling through QR ordering and kiosks. Both are strong contenders for local operations looking for hardware-software bundles that simplify the ordering process at the table.

Shopify / WooCommerce

While originally built for general e-commerce, these platforms are used by F&B brands—especially those with a heavy retail component (like bakeries or coffee roasters selling beans). They offer unmatched customization and a vast plugin ecosystem. However, they often lack specialized restaurant features like real-time KDS routing or table management, typically requiring third-party middleware like WooPOS to function in a busy kitchen environment.

How Eats365 helps your F&B business

Eats365 provides restaurant POS tools that help F&B operators in Singapore reduce manual tasks and keep customers happy. Features like QR code ordering and direct connections to local payment methods make it easier to match guest expectations. Contact us today to learn how Eats365 can fit your operation.

Q: What are the most cost-effective online ordering systems for restaurants in Singapore for 2026?

• Flat‑fee SaaS platforms such as Eats365 and Shopify/WooCommerce are most cost‑effective for growing volume.

• BYOD-friendly systems lower upfront hardware costs.

• Systems eligible for PSG help halve qualifying setup costs.

• Commission-heavy marketplaces (GrabFood, Foodpanda) and commission models like Oddle’s 10% + payment fees are less cost‑effective at scale.

Q: How much does an online ordering system really cost for a small restaurant in Singapore?

• Marketplace commission: typically 25–30% per order on GrabFood/Foodpanda.

• Oddle example: 10% on basket plus 2.8% + $0.30 per payment transaction.

• SaaS model: predictable monthly subscription that becomes cheaper per order as volume rises.

• PSG can subsidise up to 50% of qualifying software and hardware costs for eligible SMEs.

Q: What features should online ordering systems offer for Singaporean restaurants in 2026?

• Local payments first: PayNow, GrabPay, SGQR support.

• Unified loyalty: one customer database across online and offline.

• Real‑time menu and inventory sync across channels.

• White‑label branding for your own domain and visuals.

• POS and KDS integration for automatic order routing.

Q: How easy is it to set up an online ordering system for a new restaurant in Singapore?

• Modern SaaS: plug‑and‑play menu uploads, bulk photo imports, and direct POS sync.

• BYOD setups use existing tablets and printers, reducing capital outlay.

• Cloud platforms push orders into POS/KDS without re‑keying.

Q: What are the must-have features for an online ordering system in Singapore?

• PayNow/GrabPay/SGQR as checkout defaults.

• Unified customer profiles for omnichannel loyalty.

• Instant menu availability updates when items are 86’d.

• Tight POS and KDS integration so orders print and update inventory automatically.

Q: Can Eats365 help my restaurant manage multiple online ordering channels efficiently?

• Yes. Eats365 routes orders into the POS and an interactive KDS to eliminate manual entry.

• Expedite Display tracks dispatch readiness and elapsed times.

• Shared POS menu syncs Branded Online Store, PhotoMenu, Scan to Order, and Marketplace modules.

• Groups outlets for centralised pricing and menu changes.