Novitee POS vs Eats365: Singapore's Top Restaurant Systems Compared

Singapore's food and beverage (F&B) industry is buzzing with change. It's expected to be worth a cool S$28.92 billion by 2025, and with cashless payments already the norm (a whopping 97%!), restaurants are looking for tech solutions to keep up. Two key players, Novitee and Eats365, offer unique ways to navigate this digital shift.

About Eats365: A Restaurant-Focused Tech Partner

Eats365 isn't just a POS system; it's a whole ecosystem built for restaurants. With over 10,000 restaurants using it in 32 markets, they clearly understand the ins and outs of running an F&B business. Their system covers everything from taking orders to managing the kitchen, including handy tools like Cloud Food Delivery, Kitchen Display Systems, mobile POS, and advanced Order Display.

What truly distinguishes Eats365 is their forward-thinking approach. Back in 2019, they were already ahead of the curve with digital and QR ordering, anticipating the very trends that restaurants now rely on. It turns out their vision was spot-on, with the majority of restaurants recognizing that digital ordering is no longer a luxury, but a necessity in the post-COVID world.

Eats365's ability to handle growth is also remarkable. Clients like The Coffee Academïcs, with almost 30 outlets, and Honbo Burger, spanning Hong Kong and Macau, highlight how the platform can help businesses expand smoothly. Their impressive 99.99% uptime and over 500 configurable functions further solidify their commitment to offering a stable and adaptable product. It's currently serving more than 10,000 stores in over 30 countries.

About Novitee: A Friend to Singaporean SMEs

Novitee (renamed to Koomi since 2023) takes a different approach, focusing on a user-friendly, government-backed POS solution ideal for Singapore's small and medium-sized enterprises (SMEs). Simplicity, affordability, and fast setup are their main selling points.

Being a local POS provider, Novitee provides 3-year warranty on their hardware and strong technical support, which brings peace in mind for business owners who rely on the smooth operation.

Novitee isn't just for Singapore; they also serve businesses in Malaysia, China, Hong Kong, Myanmar, and Sri Lanka. Their KoomiMarket platform highlights their ecosystem focus, having already connected 70 food suppliers with 1,500 F&B establishments.

Finding the Right Fit in the POS Market

Both Novitee (or Koomi) and Eats365 are well-positioned to benefit from the ongoing growth of Singapore's POS market, set to expand at a consistent 3.70% CAGR between 2025 and 2034. However, their strategies differ significantly.

Eats365 prioritizes robust functionality and adaptable solutions designed for growth, appealing to restaurants looking for an all-in-one, enterprise-ready system. Novitee's strength lies in its government-backed affordability and quick implementation, perfect for SMEs on a budget who want a hassle-free tech upgrade.

In Singapore's increasingly digital F&B world, both platforms act as partners in transformation, each catering to specific needs with tailored solutions.

Feature Comparison: Eats365 VS. Novitee

Feature Comparison | Inventory Management

Eats365's built-in inventory management is comprehensive, covering everything from production and stock movements to detailed tracking and custom rules. This system allows businesses to manage stock across all locations from one central platform. This solves a major problem for restaurant chains, considering that inventory mistakes can eat up 20% of food costs in multi-location businesses. The Coffee Academïcs' successful management of nearly 30 outlets is a testament to Eats365's robust system.

Novitee's inventory management is part of a larger F&B platform connecting 70 suppliers with 1,500 establishments (as of October 2022). Their collaboration with Glife Technologies uses AI to streamline supply chains, but detailed information on specific inventory features isn't readily available.

Feature Comparison | QR Ordering

Eats365 has some nifty QR ordering capabilities, like their ‘Order First, Scan Later’ option. This means customers can order while waiting, and their order is sent to the kitchen only after they're seated. This caters to customers' increasing liking for contactless service, mirroring the high digital payment adoption rate of 97% in Singapore. Eats365 also offers tools like an "All-You-Can-Eat Mode" with customizable menu tiers and fine-tuned control over order limits, wait times, and timed menu changes, perfectly aligning with Singapore's government-supported push for digitalization.

Novitee also utilizes QR ordering and smoothly integrates with GrabFood, but a deeper comparison needs more details on their features.

Feature Comparison | Payment Integration

Eats365 seamlessly connects with various third-party systems, including accounting software, ERP, and reservation platforms. It has integrated payment processing with competitive rates and boasts exceptional stability (99.99%). This is important because system failures can be pricey, with potential losses of $5,000 per hour.

Both Eats365 and Novitee adhere to Singapore's payment requirements, including PayNow and GrabPay, which will become even more critical with stricter rules from the Singapore Payments Network (SPaN) coming in 2025. Singapore's digital payments market, predicted to be worth US$20.82 billion in 2023 and growing at an annual rate of 18.23% until 2027, makes solid payment integration crucial.

Feature Comparison | Reporting & Analytics

Eats365 shines in reporting, offering features like the "Incoming Customer Analysis Report" and "Item Preparation Reports." Multi-outlet businesses can access real-time data analytics for making informed decisions. Honbo Burger, with its multiple locations, successfully leverages this approach. This capability is potent, as data analytics can boost operational efficiency by 15-20%. The Merchant Portal offers even deeper analytics, reflecting the growing reliance on automation and AI in Singapore's F&B landscape.

Novitee also promotes the use of data-driven insights for improving sales and reducing costs, but additional details are needed for a thorough comparison.

Feature Comparison | User Interface & Operational Efficiency

Eats365 is cloud-based and works on various devices, from tablets and smartphones to TV streamers and printers, even offering multilingual support and extensive configuration options (500+). It’s designed to accommodate Singapore's multicultural environment where language support and diverse payment options are key. Fine-dining establishments benefit from specialized features like tableside mPOS, menu modifiers, and coursing controls, demonstrating the platform's customizability.

Novitee emphasizes ease of use, boasting an intuitive interface that requires minimal staff training. Information on interface customization, multilingual support, and other details isn't readily available.

Grow From One Location to Many with Eats365

Eats365 offers a three-tiered ecosystem designed to help restaurants grow, from a small single location to a large franchise. The core system offers a solid POS with 99.99% stability, expansion modules include Kitchen Display Systems, Self-Service Kiosks, and online stores, and there are over 60 integrations with other platforms.

Eats365 simplifies managing numerous outlets. Restaurant groups can manage things like inventory, menus, and daily operations from a single dashboard, allowing for simultaneous updates across all business locations. Their Enterprise POS system provides valuable tools for multi-location businesses, including menu management, consolidated reporting, unified loyalty programs, and synchronized promotions.

Eats365 offers in-depth backend reporting that gives businesses valuable insights into their numbers. This allows them to track performance, inform strategic decisions, and maintain standards across all locations. It's built for franchises, offering advanced customer relationship management, membership programs, and architecture to support various brands.

Ready to transform your restaurant operations? Eats365 offers a comprehensive POS system and integrated solutions tailored to Singapore's dynamic F&B landscape. From streamlined QR code ordering to robust analytics, Eats365 empowers businesses of all sizes to thrive. Contact us today to learn more and request a demo.

FAQs about Novitee and Eats365 POS

What makes Novitee POS suitable for Singaporean SMEs?

Novitee POS is designed for SMEs. Its intuitive interface enables quick staff training, ideal for small to mid-sized F&B businesses in Singapore while Eats365 is more for F&B franchise and chains that has multiple stores or brands to manage.

Can Novitee and Eats365 POS integrate with popular food delivery services in Singapore?

Yes, Novitee POS integrates smoothly with GrabFood and supports QR code ordering, catering to local digital ordering trends and boosting order processing efficiency for F&B establishments.

How can Eats365 assist restaurants currently using Novitee POS to scale their business?

Eats365 complements Novitee by offering advanced multi-location management tools, extensive customization with over 500 configurable functions, real-time analytics, and robust inventory control ideal for restaurants aiming to expand across Singapore and internationally.