Top Online Platforms for Restaurant Deliveries in New Zealand

Overview of Leading Food Delivery Platforms in New Zealand

New Zealand’s food delivery landscape has rapidly evolved, presenting both opportunities and challenges for restaurants looking to launch or expand their delivery services. Understanding the major players is crucial when you consider how to start a restaurant delivery service business.

Currently, the dominant platforms are Uber Eats, DoorDash, and Delivereasy. Uber Eats holds significant nationwide market share with broad coverage. DoorDash launched in Wellington in May 2022 and has since expanded to most major regions, now serving over 77 percent of the NZ population. Delivereasy is a Kiwi-owned platform operating in many cities and towns, promoting local partnerships and competitive commission rates.

Beyond these, smaller, locally-focused platforms also exist, offering alternative models with potentially lower fees and more restaurant control. Each platform differs in onboarding processes, delivery zones, marketing support, and technology—essential considerations when exploring how to start a restaurant delivery service business.

Read more: Set Up Restaurant Online Ordering: A Complete Guide for Owners (eats365pos.com)

Comparing Among Platforms

Commission Rates and Fees

Commission rates are a primary concern for restaurants. Fees typically consist of commission, payment processing, marketing/promotional fees, and 15% of GST. Commission can range from 20–35%. DoorDash promotes competitive pricing and offers promotional deals, like a 50% off on first order, to attract customers and merchants. Delivereasy advertises lower commissions up to 20%, though some restaurants report passing costs onto menu prices. Uber Eats typically charges around 30%, which often leads to menu price inflation by merchants.

Delivery Coverage and Service Areas

Coverage impacts order volume. Uber Eats covers all major cities and many suburbs. DoorDash started in Wellington on May 2022, then Christchurch and Auckland in the late 2023, Hamilton, Palmerston North and many regions by mid 2024. Now reaching around 77% of NZ’s population. Delivereasy also serves large cities and over a dozen smaller towns, emphasizing small-town and regional delivery.

Platform Features and Integration Capabilities

All platforms provide restaurant portals with order management, menu updates, and basic reporting. POS integration varies: Uber Eats offers robust integrations, DoorDash provides merchant insights and controls, while  Delivereasy offers a basic app experience with human customer support. Payment cycles are similar—typically weekly transfers. Customer support is 24/7 on Uber Eats, regional hours on DoorDash, and human support on Delivereasy.

Read more: 5 Tips to Choose the Right POS Software in New Zealand (eats365pos.com)

Assessing Customer Base and Market Reach

Uber Eats appeals to convenience-driven customers—students and professionals; high brand recognition helps. DoorDash attracts similar demographics and offers national brand menus plus specialty & convenience items; they also promote “secret menus” and regional meal offers to entice foodies. Delivereasy targets customers preferring local services; while smaller, it has loyal regional user bases, especially in Wellington and Invercargill.

Bringing Your Restaurant Online in New Zealand

Navigating the NZ delivery landscape involves balancing reach, cost, tech, and brand alignment. Uber Eats offers the broadest coverage and strong tech infrastructure. DoorDash provides growing national presence, merchant tools, and promotional support. Delivereasy shines in regional areas and local brand appeal, with lower fees and dedicated support. Evaluate your priorities—coverage, commission, tech, customer base—to choose the best fit for your restaurant.

Ready to take the next step? Contact Eats365 today to discuss custom POS solutions and support for your growing delivery business.