Foodium: West Kowloon High Speed Railway
How did Foodium benefit from Eats365?
Foodium opted to use several of our iPad POSs, Self-Service Kiosks, Expedite Displays, Pickup Displays (eSignage) and our pager integration to ensure quick turnover, maximum convenience and a hassle-free customer experience.
Our POS allowed Foodium to integrate a wide variety of payments, both international and local, so that all types of customers would have an easy time paying. Supported payment types included mobile payments like Wechat/Alipay, major credit cards, Hong Kong's local Octopus cards and more.
The customizability and small form factor of our POS ensured that it not only remained non-intrusive for restaurants, but that it was also easy to use and to customize as per restaurants' needs.
Offline mode on our POS also ensured that it could continue working even without a working WiFi connection while still storing relevant transaction data, which is used to create detailed reports that can be accessed anywhere, anytime.
Our Self-Service Kiosks ensured that customers could easily place their own orders without Foodium's restaurants needing to employ additional staff. Furthermore, our Self-Service Kiosks are fully-integrated with our POS to automatically record incoming orders.
Using our Expedite Displays ensured that packers could keep track of completed items in an order and quickly confirm when customers' orders were completed. This helped reduce errors and ensured that the correct orders could reach customers as quickly as possible.
Since our eSignage is integrated with our Expedite Displays, as soon as packers mark an order as ready, it is displayed on our eSIgnage's Pickup Display so customers can pick up the freshest food possible.
Our pager integration allowed customers to find a table and take a seat while waiting, increasing convenience for them. As soon as packers marked an order as ready, it would cause the relevant customer's pager to vibrate, letting them know to pick up their order.
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